What are the dates of the 41st edition of FIFA?
The 41st edition of the festival will take place from March 14 to 26 in Montreal and Quebec City and from March 24 to April 2 online.
FAQ
41st Edition
Program & Distribution
Can I already get single tickets for the 41st edition of FIFA?
Single tickets for the in Theatres Festival will be available as soon as the program is unveiled on February 28 at 10AM. Passports for the 41st edition are now available on our online Box Office.
There are no single tickets for the online festival. Only the FIFA41 Online Passport, the FIFA41 Combo Passport, the FIFA41 Full Package Passport and the VIP Passport are available.
Will the films be shown in theatres this year?
Yes, we have a in theatres festival this year.
It is possible to obtain a FIFA41 In Theatres Passport on the Festival's online box office.
How can I access the films online?
Purchase your FIFA41 Online Passport at the Festival’s online box office.
You will then receive an access code by email.
Connect to the online viewing platform to access all the films.
Will all the films presented in theatres also be broadcasted online?
No, not all of the In Theatres programming will also be broadcasted online. There is no film that will be broadcasted online only as part of this edition.
Where will the films of the 41st Online Edition be available ?
The online films of the 41st edition of Le FIFA will be available only in Quebec for copyright reasons.
Please note that the ARTS.FILM year-round catalog is available across Canada.
Are the films available at all times during the festival?
Yes, from March 24 00:00 (EDT) to April 2 23:59 (EDT), you will be able to listen to the films of the online festival at the time of your choice. There is no time restriction from the moment you start listening to a film; you can end it at any time you wish, within the online festival dates.
Are all of the films in the program for a general public?
Most of the films are for a general public. However, viewer discretion is advised for some films. This will be noted in the description for the films concerned in the online viewing platform as well as in the film synopsis on FIFA’s website.
Are the films presented in their original version?
Most of the films are presented in their original version. If the original version is in neither English nor French, the film will be subtitled in one of the two official languages — French or English.
Unfortunately, it isn’t always possible to have English subtitling for a film in French or French subtitling for a film in English or another language. Often, these subtitled versions don’t exist because they’re too costly to produce.
Does the FIFA41 Online Passport allow me to view the entire ARTS.FILM catalog?
No, the films included in the FIFA41 Online Passport are not the same as those included in the ARTS.FILMS annual subscription.
The films that will be presented during the 41st edition (online and in theatres) will be announced on February 28.
How can I access the content of FIFA Connexions professional activities?
FIFA Connexions professional activities are available to in theatres passport holders. Activities will also be available individually. The full program will be unveiled on February 28.
Box Office & Conditions of Sale
How do I purchase an online or in theatres passport for the 41st edition of FIFA?
The online box office is accessible through the FIFA website, under the Box Office tab.
What type of passports do you offer for this edition?
This year we are offering several passport options including either the online or in theatres festival; both; the ARTS.FILMS annual subscription and more.
Visit our online box office for full details.
I would like to purchase single tickets in person at a box office. How do I do this?
Tickets for the 41st edition will be available at our physical Box Offices only starting March 15, following the schedule of the different screenings. You can wait until the day of the screening you want to attend to buy your tickets, but we strongly advise you to make your reservations online as early as February 28, 10AM.
Are there physical points of sale this year?
Yes, there will be box offices set up in each venue during the festival. The box offices open 1 hour before the first screening and close 30 minutes after the start of the last screening.
Are the seats assigned?
No, all our tickets are sold on a general admission basis. There are no assigned seats. We recommend that you arrive early to guarantee the best seats possible.
Can I share my passport with a relative or friend if we don’t go to the same movies?
No, it is strictly forbidden to lend your passport to anyone, it is personal and non-transferable. A proof of identity will be systematically requested at the entrance.
I can no longer attend a screening, can I make an exchange or get a refund?
No, all our sales are final, non-exchangeable and non-refundable. To consult all the terms and conditions of sale, please consult the online box office.
Can I purchase a ticket to watch a single film online ?
It is not possible to purchase a ticket for a particular film from the online program, only the online passport is on sale. On the other hand, it is possible to get single tickets for a in theatres screening.
I would like to make my purchase by phone, is it possible?
Yes, you can purchase single tickets or the FIFA41 Online Passport by phone with Ticketpro : 514 790-1111 / 866 908-9090
Single tickets will only be available as of February 28, 10AM.
Please note that for any purchase of a in theatres passport, as you will have to provide a photo, you will have to make your reservation online.
Do you offer reduced rates?
No, there are no specific rates by age group or status. FIFA is committed to making culture accessible by keeping ticket prices affordable for everyone, without distinction.
How can I support FIFA?
Whenever you make a purchase through our online box office, you can make a donation to FIFA. You can also make a donation at any time of year on our website.
What payment methods are accepted?
Purchases can be made only with a credit card. During the festival, you will be able to pay in cash or with an interact card at our box offices.
What should I do if I’m billed more than once?
If this problem occurs, you can contact the customer service department of our ticketing supplier info@ticketpro.ca or us festival@lefifa.com by sending your purchase confirmation received by email. A verification will be done.
What are the sanitary measures in effect during screenings in the theatre?
FIFA is committed to taking the necessary sanitary measures for the well-being of its audience, and to following the recommendations issued by the Ministère de la santé publique du Québec.
There are currently no restrictions on wearing masks in theatres.
Please do not attend the festival in person if you have any symptoms of COVID-19 or if you have tested positive for COVID-19.
Customer Service
To contact our Customer Service
General questions, ticketing and online platform
festival@lefifa.com
During the online festival : from noon to 9PM
Technical problems and customer service for purchases
info@ticketpro.ca
(514) 790-1111 / (866) 908-9090
ARTS.FILM
Catalogue & Distribution
What does an annual subscription to the ARTS.FILM platform give me access to?
The annual subscription to the ARTS.FILM platform gives access to a selection of films, many of them available exclusively in Canada, promising an extraordinary immersion in the most original art practices in the world. Some films from previous editions of the International Festival of Films on Art (FIFA) are also available online on the ARTS.FILM platform.
How can I access the online films?
Purchase your ARTS.FILM annual subscription on our online box office.
You will receive an access code by email.
Then you can connect to the online viewing platform to access all the films.
How can I create a customized list of films on the online viewing platform?
You can click on “Watch later” if you want to tag a film to make your own list. Then, you can find it again by clicking on the “Watch later” menu at the top of the page.
Are the films on the ARTS.FILM platform available in other countries?
The films of the online festival are available only in Quebec.
The films of ARTS.FILM's year round programming are available only in Canada.
Are the films available at all times?
When a film is accessible on the platform, it is available at all times. The catalogue is updated regularly.
On the ARTS.FILM platform, can I watch films from previous editions of FIFA?
Yes, some films from previous version may eventually be included on the platform.
How often will more films be added to the platform?
There will be a rotation: some films will be added and others removed each month.
Are all of the films in the program for a general public?
Most of the films are for a general public. However, viewer discretion is advised for some films. This will be noted in the description for the films concerned in the online viewing platform as well as in the film synopsis on FIFA’s website.
How can I find a specific film on the online viewing platform?
If you can’t find one film in particular, you can type its title in the search bar. You can also navigate by collection, if you know which one the film is in.
Are the films presented in their original version?
Most of the films are presented in their original version. If the original version is in neither English nor French, the film will be subtitled in one of the two official languages — French or English.
Unfortunately, it isn’t always possible to have English subtitling for a film in French or French subtitling for a film in English or another language. Often, these subtitled versions don’t exist because they’re too costly to produce.
Platform Connection
How can I connect to the online viewing platform?
Once you have purchased your annual subscription, go to the online viewing platform.
Enter the username and password that you will have received by email.
Make sure that you aren’t connected to a VPN that geotags you outside of Canada.
What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the email address you use to log in.
You will receive an email detailing the procedure to follow.
What should I do if my username and/or password don’t work?
Make sure you received the confirmation email after you created your account. Check to make sure it didn’t go into your junk mail folder.
If the login interface displays "Incorrect credentials", you can use the reset password option. You will receive a new email detailing the steps to follow.
If the problem continues, please contact customer services at support@lefifa.com.
Can I watch films without an Internet connection and/or download them?
It’s not possible to watch films without an Internet connection or to download them.
What’s the minimum Internet connection required?
A high-speed or fibre Internet connection is necessary.
What equipment do I need to watch films?
You can watch films online on PC, Mac, smartphones, or tablets.
To transfer a film to your TV set, you can use an HDMI cable (except with an IPad) or use the screen-sharing functions through Chromecast or AirPlay (see below).
Note that for security reasons, operating system manufactured after 2010 is required.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10.
Linux is not supported.
It is recommended that you use the most recent version of the Chrome browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later.
It is recommended that you use the most recent version of the Chrome browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch the content on the online platform on iOS 11.2 or later.
Please note that your device’s screen sharing must be deactivated before you start the video, and that you cannot have a Lightning HDMI adapter plugged into your device.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I use Roku or Fire TV Stick to watch films?
The Festival does not have specific applications for these devices. In some cases, you may be able to cast the film by selecting the cast button on the bottom right-hand corner of the player:
Can I Chromecast content?
Yes from a Chrome web browser on PC and Mac computers and on Android devices by selecting the cast button in the bottom right-hand side of the player:
Can I use AirPlay on my AppleTV?
You can use AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand corner of the player:
Please note that from generation 1 to 3, only screen sharing is available.
Can I use the ARTS.FILM application on Apple TV to watch movies?
You can use the ARTS.FILM app if you have an Apple TV of generation 4 or higher:
Pairing Instructions:
If you own AppleTV, you can download the ARTS.FILM app to watch movies on your TV.
Step 1: Download the ARTS.FILM app to your Apple TV.
Step 2: On your ARTS.FILM account, select the "Watch on my TV" option and enter the code that appears on your TV.
Please note that from generation 1 to 3, only screen sharing is available. The ARTS.FILM application can be downloaded from generation 4 and onwards.
What to do if the sound or image does not work?
We recommend that you refresh the page.
If the problem persists, check your computer and/or TV settings. Otherwise, restart your equipment and connect to the platform again.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming, which means that the streaming quality will automatically adjust based on your Internet speed. If your Internet connection is poor or inconsistent you may experience problems during playback.
Here are some ways you might resolve the problem:
Connect to the Internet with a cable rather than WiFi, or move closer to your router.
- It is recommended that you use the most recent version of the Chrome browser.
Close all other windows and applications on your computer.
- Check that someone else connected to your wifi is not downloading something or watching a movie online.
The optimal download speed for watching a movie is between 10 and 20 mbps.
The FIFA cannot be held responsible for technical problems related to the equipment used or the internet connection. If the problem persists, contact your supplier.
Why do I see a black screen if I am watching content with AirPlay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the “AirPlay” button in the bottom right-hand corner of the player:
Why do I see a black screen if I’m watching a film with Chromecast on my TV?
Some versions of Chromecast can’t handle transitions from one video to another. If this happens, deactivate screen sharing and launch it again once film playback begins.
FAQ technical source: Cinesend