L E   F I F A
L E   F I F A

FAQ

42nd Edition

Program & Distribution

What are the dates of the 42nd edition of Le FIFA?

The 42nd edition of the festival will take place from March 14 to 24, 2024 in Montreal and Quebec City and from March 22 to 31 online on ARTS.FILM.

Where can i consult the program?

The program for the 42nd edition will be unveiled in February 2024.

Box Office & Conditions of Sale

Which passports are available for pre-sale?

Only FIFA42 Passports In Theatres and FIFA42 Passports In Theatres (30 years and under) are available for pre-sale from December 2023.

Other passport types (FIFA42 Passport Online, All Online Passport, FIFA42 Combo Passport and more) and details of these offers will be available closer to the festival.

How do I purchase an online or in theatres passport for the 42nd edition of Le FIFA?

The online box office is accessible through Le FIFA website, under the Box Office tab.

I would like to buy an Passport In Theatres in pre-sale by phone. Is this possible?

No, it's not possible to buy a In Theatres passport over the phone. Since you'll need to provide a photo, you'll have to make your reservation directly online.

As soon as these items are available, you will be able to purchase single sessions or the FIFA42 Passport online by phone from Ticketpro.

Can I offer a Passport In Theatres as a gift?

Yes, it is possible to offer the FIFA42 as a gift. It is essential to choose the gift option when offering the FIFA42 passport.

To do so, visit our ticketing page and click on Offer Le FIFA42 as a gift. You'll then be able to buy a gift certificate, which will entitle the lucky person to a free passport with their promotional code.

Are there physical points of sale this year?

Yes, there will be box offices set up in each venue during the festival. The box offices open 1 hour before the first screening and close 30 minutes after the start of the last screening.

Can I share my passport with a relative or friend if we don’t go to the same movies?

No, it is strictly forbidden to lend your passport to anyone, it is personal and non-transferable. A proof of identity will be systematically requested at the entrance.

How can I support FIFA?

Whenever you make a purchase through our online box office, you can make a donation to FIFA. You can also make a donation at any time of year on our website.

What payment methods are accepted?

Purchases can be made only with a credit card. During the festival, you will be able to pay in cash or with an interact card at our box offices.

What should I do if I’m billed more than once?

If this problem occurs, you can contact the customer service department of our ticketing supplier info@ticketpro.ca or us festival@lefifa.com by sending your purchase confirmation received by email. A verification will be done.

Customer Service

To contact our Customer Service

General questions, ticketing and online platform

festival@lefifa.com


Technical problems and customer service for purchases

info@ticketpro.ca

(514) 790-1111 / (866) 908-9090

ARTS.FILM

Catalogue & Distribution

What does an annual subscription to the ARTS.FILM platform give me access to?

The annual subscription to the ARTS.FILM platform gives access to a selection of films, many of them available exclusively in Canada, promising an extraordinary immersion in the most original art practices in the world. Some films from previous editions of the International Festival of Films on Art (FIFA) are also available online on the ARTS.FILM platform.

Can I offer an ARTS.FILM subscription as a gift?

Yes, it is possible to offer an ARTS.FILM subscription as a gift. It is essential to choose the gift option to offer the ARTS.FILM subscription.

To do so, visit the ARTS.FILM box office and click on Offer ARTS.FILM as a gift. You'll then be able to buy a gift certificate, which will enable the lucky person to purchase a free subscription thanks to their promotional code.

How can I access the online films?

Purchase your ARTS.FILM 1 year unlimited subscription on our online box office.

You will receive an access code by email.

Then you can connect to the online viewing platform to access all the films.

How can I create a customized list of films on the online viewing platform?

You can click on “Watch later” if you want to tag a film to make your own list. Then, you can find it again by clicking on the “Watch later” menu at the top of the page.

Are the films on the ARTS.FILM platform available in other countries?

The films of the online festival are available only in Quebec.

The films of ARTS.FILM's year round programming are available only in Canada.

Are the films available at all times?

When a film is accessible on the platform, it is available at all times. The catalogue is updated regularly.

On the ARTS.FILM platform, can I watch films from previous editions of FIFA?

Some films from previous version may eventually be included on the platform.

How often will more films be added to the platform?

New films are added every two weeks.

Are all of the films in the program for a general public?

Most of the films are for a general public. However, viewer discretion is advised for some films. This will be noted in the description for the films concerned in the online viewing platform as well as in the film synopsis on FIFA’s website.

How can I find a specific film on the online viewing platform?

If you can’t find one film in particular, you can type its title in the search bar. You can also navigate by collection, if you know which one the film is in.

Are the films presented in their original version?

Most of the films are presented in their original version. If the original version is in neither English nor French, the film will be subtitled in one of the two official languages — French or English.

Unfortunately, it isn’t always possible to have English subtitling for a film in French or French subtitling for a film in English or another language. Often, these subtitled versions don’t exist because they’re too costly to produce.

Platform Connection

How can I connect to the online viewing platform?

Once you have purchased your annual subscription, go to the online viewing platform.

Enter the username and password that you will have received by email.

Make sure that you aren’t connected to a VPN that geotags you outside of Canada.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the email address you use to log in.

You will receive an email detailing the procedure to follow.

What should I do if my username and/​or password don’t work?

Make sure you received the confirmation email after you created your account. Check to make sure it didn’t go into your junk mail folder.

If the login interface displays "Incorrect credentials", you can use the reset password option. You will receive a new email detailing the steps to follow.

If the problem continues, please contact customer services at support@lefifa.com.

Can I watch films without an Internet connection and/​or download them?

It’s not possible to watch films without an Internet connection or to download them.

What’s the minimum Internet connection required?

A high-speed or fibre Internet connection is necessary.

What equipment do I need to watch films?

You can watch films online on PC, Mac, smartphones, or tablets.

To transfer a film to your TV set, you can use an HDMI cable (except with an IPad) or use the screen-sharing functions through Chromecast or AirPlay (see below).

Note that for security reasons, operating system manufactured after 2010 is required.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.

Linux is not supported.

It is recommended that you use the most recent version of the Chrome browser. Internet Explorer is not supported.

Dowload Google Chrome

What are the requirements for Mac computers?

Mac OSX 10.12 or later.

It is recommended that you use the most recent version of the Chrome browser.

Download Google Chrome

Can I watch content on my iPhone/​iPad?

Yes, you can watch the content on the online platform on iOS 11.2 or later.

Please note that your device’s screen sharing must be deactivated before you start the video, and that you cannot have a Lightning HDMI adapter plugged into your device.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later.

Can I use Roku or Fire TV Stick to watch films?

The Festival does not have specific applications for these devices. In some cases, you may be able to cast the film by selecting the cast button on the bottom right-hand corner of the player:

Can I Chromecast content?

Yes from a Chrome web browser on PC and Mac computers and on Android devices by selecting the cast button in the bottom right-hand side of the player:

Can I use AirPlay on my AppleTV?

You can use AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand corner of the player:

Please note that from generation 1 to 3, only screen sharing is available.

Can I use the ARTS.FILM application on Apple TV to watch movies?

You can use the ARTS.FILM app if you have an Apple TV of generation 4 or higher:

Pairing Instructions:

If you own AppleTV, you can download the ARTS.FILM app to watch movies on your TV.

Step 1: Download the ARTS.FILM app to your Apple TV.

Step 2: On your ARTS.FILM account, select the "Watch on my TV" option and enter the code that appears on your TV.

Please note that from generation 1 to 3, only screen sharing is available. The ARTS.FILM application can be downloaded from generation 4 and onwards.

What to do if the sound or image does not work?

We recommend that you refresh the page.

If the problem persists, check your computer and/or TV settings. Otherwise, restart your equipment and connect to the platform again.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming, which means that the streaming quality will automatically adjust based on your Internet speed. If your Internet connection is poor or inconsistent you may experience problems during playback.

Here are some ways you might resolve the problem:

  • Connect to the Internet with a cable rather than WiFi, or move closer to your router.

  • It is recommended that you use the most recent version of the Chrome browser.
  • Close all other windows and applications on your computer.

  • Check that someone else connected to your wifi is not downloading something or watching a movie online.

The optimal download speed for watching a movie is between 10 and 20 mbps.

The FIFA cannot be held responsible for technical problems related to the equipment used or the internet connection. If the problem persists, contact your supplier.

Why do I see a black screen if I am watching content with AirPlay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the “AirPlay” button in the bottom right-hand corner of the player:

Why do I see a black screen if I’m watching a film with Chromecast on my TV?

Some versions of Chromecast can’t handle transitions from one video to another. If this happens, deactivate screen sharing and launch it again once film playback begins.

FAQ technical source: Cinesend

Customer Services